Last Updated: October 1st 2025
Welcome to Kayod Technologies (“Kayod,” “we,” “us,” or “our”). These Terms & Conditions (the “Terms”) govern your access to and use of Kayod’s websites, applications, autonomous delivery robots, advertising services, and related offerings (collectively, the “Services”).
By accessing or using any part of the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Services.
These Terms are a legally binding contract between you and Kayod. By clicking “I accept,” creating an account, or otherwise using the Services, you agree to these Terms.
You must be at least 18 years old and able to enter a binding contract to use the Services.
You are responsible for your account credentials and all activity under your account. Notify us immediately of any unauthorized use.
You may not: (i) violate laws; (ii) interfere with or damage the Services; (iii) reverse engineer or circumvent security; (iv) misuse robots (e.g., obstructing, tampering with, or accessing items you didn’t order); (v) harass others; (vi) upload unlawful or infringing content.
All content and technology comprising the Services (including software, designs, text, images, videos, data, and robot systems) are owned by Kayod or its licensors and protected by IP laws.
Except as expressly permitted, you may not use our IP.
If you upload comments, reviews, media, logos, or other materials, you grant Kayod a worldwide, non-exclusive, royalty-free license to host, reproduce, display, and distribute them to operate the Services. You must own or have rights to all content you submit.
The Services may be modified, suspended, or discontinued without notice. Information may be inaccurate or outdated despite our efforts.
Ordering platforms, payment processors, and other third-party services are independent of Kayod. We are not responsible for their content, policies, or actions.
By using the Services, you consent to receive service-related SMS/push/email communications (e.g., order/robot status). Standard carrier rates may apply. You can opt out of promotional emails via unsubscribe links.
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM
EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES (EXPRESS OR
IMPLIED), INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND UNINTERRUPTED/ERROR-FREE OPERATION.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, KAYOD WILL NOT BE LIABLE
FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR
PUNITIVE DAMAGES. OUR AGGREGATE LIABILITY WILL NOT EXCEED THE GREATER OF: (A) AMOUNTS YOU PAID TO KAYOD FOR THE RELEVANT SERVICE IN THE 12 MONTHS BEFORE THE CLAIM, OR (B) $100.
You will defend, indemnify, and hold harmless Kayod from claims arising out of your use of the Services, your content, your violation of these Terms, or your violation of any third-party rights or applicable laws.
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Arbitration & Class-Action Waiver: Except for small claims or equitable relief, any
dispute arising out of these Terms will be resolved by binding individual arbitration in Miami-
Dade County, Florida under the AAA Rules. YOU WAIVE JURY TRIALS AND CLASS
ACTIONS. (If you prefer court jurisdiction, we can switch this to Florida courts only—tell us and we’ll revise.)
We may update these Terms from time to time. Material changes will be notified; your continued use after the effective date constitutes acceptance.
PART B — MERCHANT TERMS (Restaurants/Retailers
Listing on Kayod & Using Delivery/Advertising)
Merchant must provide accurate business information, required licenses/permits, tax details, and bank/processor info. Merchant is responsible for Authorized Users’ actions.
Merchant is solely responsible for: (i) accurate and up-to-date items, descriptions, imagery, pricing, availability, hours, holidays; (ii) compliance with all laws (e.g., food safety, allergens, alcohol, age-restricted products); (iii) required disclosures (ingredients, allergens, nutrition, alcohol warnings). Kayod may remove items that appear non-compliant or inaccurate.
Merchant will promptly accept, prepare, package, and hand off Orders per Kayod guidelines to ensure safe, timely delivery. Merchant remains responsible for product quality, accuracy, regulatory compliance, and customer service on product-related issues.
Kayod will use commercially reasonable efforts to make robots available near Merchant’s operating area. Estimated times are not guarantees. Hand-off procedures and pickup/parking rules communicated by Kayod must be followed for safety and compliance.
Each party grants the other a limited, non-exclusive, revocable license to use the other’s name and marks solely to operate and promote the Services (e.g., display menus on the app). Any broader use requires written approval.
As between the parties, Merchant retains ownership of Merchant Data; Kayod retains ownership of Kayod Data (service/operational/robot telemetry, aggregated analytics, etc.). Each party grants the other limited rights to use the other’s data as necessary to perform under these Terms, subject to applicable law and our Privacy Policy. We may use de-identified/aggregated data to improve Services.
Merchant agrees to the fees disclosed in its merchant agreement or in-app pricing schedule (e.g., subscription, delivery/service, onboarding or hardware if any). Billing is typically weekly via payment processor. Merchant is responsible for applicable taxes except those imposed on Kayod’s net income. Refunds/credits follow Kayod policies and the Delivery Parameters/Refund Matrix (if applicable).
Kayod provides commercially reasonable support during posted hours. Merchant will report issues promptly and cooperate in troubleshooting.
Kayod may suspend or terminate Merchant access for non-payment, legal non-compliance, safety risks, fraud, or material breach. Post-termination, Merchant will cease use of Kayod systems and return any Kayod hardware.
Merchant represents and warrants compliance with all applicable laws; that it holds necessary rights to Merchant Materials; and that all information it provides is accurate and complete.
Merchant will defend and indemnify Kayod from claims related to products, menus, labeling, allergens, alcohol/tobacco compliance, pricing errors, Merchant Materials, or Merchant’s breach of these Terms/law.
PART C — CUSTOMER TERMS (End Users Ordering via Kayod)
Kayod operates a platform where you can discover Merchants and receive deliveries via Kayod robots (or, where applicable, couriers). Kayod is not a Merchant and does not sell the products—the sale is between you and the Merchant.
Provide accurate delivery address and contact details. When a robot arrives, you must promptly meet it and retrieve your order per instructions. Failure to retrieve may result in cancellation and fees. Delivery times are estimates only.
Payments for in-app orders are processed by third-party processors. Charges are typically final and non-refundable once the Merchant has begun preparing your order. Refunds/credits may be issued per Merchant policy and Kayod’s service policies in specific cases (e.g., non-delivery attributable to the platform).
Do not tamper with or obstruct robots; do not attempt to access items not belonging to you; do not harass staff, couriers, or other users.
Products are provided by Merchants. Kayod does not warrant product quality, safety, or suitability. Review labels, allergen notices, and instructions before consuming products.
PART D — ADVERTISING TERMS (Brands & Agencies
Buying Robot Screen Media)
These Advertising Terms govern the purchase of media on Kayod robots’ digital screens and related production services.
Ads must comply with applicable laws and industry standards, and must not include illegal, discriminatory, explicit, violent, misleading, or unsafe content. Restricted categories (e.g., tobacco, illicit drugs, weapons, adult content) are prohibited. Kayod may refuse, remove, or pause any creative at its discretion.
Media fees are typically prepaid and non-refundable once a campaign starts. Taxes and thirdparty costs (if any) are your responsibility, except taxes on Kayod’s net income.
Upon request, Kayod may provide reports of delivered Ad Plays and estimated impressions for the flight, based on the methodology above.
Kayod will not be liable for delays or failures due to events outside our reasonable control (e.g., severe weather, outages, public emergencies, governmental actions).
Non-public business, technical, and pricing information shared between the parties must be kept confidential and used only to perform under these Terms.
You may not assign these Terms without Kayod’s prior written consent. Kayod may assign to an affiliate or in connection with a merger, acquisition, or asset sale.
If any provision is unenforceable, the remainder remains in full force. No waiver is effective unless in writing.
These Terms (including any signed order forms, IOs, addenda, policies referenced herein) constitute the entire agreement and supersede prior understandings.
Kayod Technologies Miami Florida info@kayodtechnologies.com